Terms of Service

Welcome to The Sensory Store. These Terms of Service (“Terms”) govern your use of our website, products, services, and online store. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or purchase products through our website.

1. About The Sensory Store

The Sensory Store is a retail business dedicated to providing sensory products, tools, resources, and educational materials for individuals of all abilities, their families, caregivers, educators, therapists, and supporters.

Throughout these Terms, “The Sensory Store,” “we,” “us,” and “our” refer to The Sensory Store and its affiliated entities.

2. Eligibility

By using our website, you represent that:

• You are at least 18 years old or you are using the website under the supervision of a parent or legal guardian; and
• You have the legal authority to enter into these Terms.

3. Products and Services

We strive to ensure that all product information is continuously updated and accurate at all times, including descriptions, photographs, pricing, and availability information is accurate. However:

• Actual product colors may vary due to monitor settings;
• Products or packaging may differ from images displayed online;
• Current in-store availability of any specific product cannot be guaranteed and is subject to change without notice; and
• We reserve the right to discontinue products at any time.

We reserve the right at all times to refuse service or sale to or limit the quantities purchased by any individual or organization.

4. Orders and Acceptance

When you place an order, you are making an offer to purchase products from us.

Prior to accepting or shipping any order, We reserve the right to:

• Refuse or cancel any order;
• Limit quantities;
• Correct pricing or product description errors; and/or
• Verify payment and shipping information.

An order confirmation email does not constitute acceptance of an order. Acceptance occurs when your order has been shipped.

5. Pricing and Payment

All prices are listed in U.S. Dollars unless otherwise stated.

We reserve the right to change pricing at any time without notice.

Payment must be received before products are shipped. We accept approved payment methods displayed during checkout.

You agree to provide current, complete, and accurate billing information for all purchases.

6. Shipping and Delivery

We are unable to guarantee any shipping or delivery times. Shipping times provided on our website are estimates only.

The Sensory Store is not responsible or liable for any deviation in estimated shipping or delivery dates or any other delays, including those outside our control such as caused by:

• Carriers;
• Weather conditions;
• Supply chain disruptions;
• Incorrect addresses provided by customers; or
• Events beyond our reasonable control.

Risk of loss transfers to you, the customer, upon delivery of the purchased items to the shipping carrier.

7. Returns and Refunds

Returns and refunds are governed by our Return Policy, which is incorporated into these Terms by reference.

Certain products may not be eligible for return due to health, hygiene, safety, or customization reasons.

Refunds will be issued according to the terms of our Return Policy.

8. Sensory Product Disclaimer

Many products sold by The Sensory Store are intended to support sensory regulation, communication, learning, and comfort.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

Information provided on this website is for educational purposes only and should not be considered medical, therapeutic, legal, or professional advice.

Customers should consult appropriate professionals regarding specific medical, therapeutic, educational, or safety concerns.

9. Product Safety

Customers are responsible for:

• Supervising children when using products;
• Following all manufacturer instructions, disclaimers, cautions, and warnings;
• Determining whether products are appropriate for their intended user; and
• Inspecting products regularly for any defects, wear, or damage.

The Sensory Store is not responsible for any damage, injury, or other harm arising out of the purchase of any product or caused by the use or misuse of any product.

10. Intellectual Property

All content on this website, including logos, graphics, product descriptions, text, images, videos, educational materials, website design, copyrights, and trademarks, is owned by or licensed to The Sensory Store and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works without our prior written agreement permission.

11. User Conduct

By using this website or ordering products, You agree not to:

• Use the website for unlawful purposes;
• Interfere with website security;
• Upload malicious software or code;
• Attempt or make unauthorized access to our systems;
• Use our content without permission;
• Submit false or misleading information; or
• Make any use of this website or purchase any product for any purpose other than as intended.

We reserve the right to restrict or terminate access of any person for any actual, alleged, or suspected violations of these Terms.

12. User Submissions

If you submit reviews, comments, testimonials, photos, or other content, you grant The Sensory Store a non-exclusive, royalty-free, perpetual license to use, reproduce, publish, and display such content for marketing, educational, or business purposes.

You represent that you own or have permission to submit any content provided.

13. Third-Party Links

Our website may contain links to third-party websites.

We do not control or endorse third-party websites and are not responsible for their content, policies, products, or services.

14. Disclaimer of Warranties

The website and all products and services are provided “as is” and “as available.”

To the fullest extent permitted by law, The Sensory Store disclaims and shall not be held liable for any alleged breach of, and you hereby release and waive all rights and claims arising out of or related to, any and all warranties, express or implied, including those warranties of merchantability, fitness for a particular purpose, and non-infringement of any other party’s intellectual property rights.

We do not guarantee and shall not be held responsible or liable for uninterrupted, secure, or error-free operation of the website.

15. Limitation of Liability

To the maximum extent permitted by law, The Sensory Store, its owners, officers, employees, affiliates, and partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from any and all causes or claims whatsoever, including:

• Use of the website
• Purchase or use of products
• Website interruptions
• Data loss
• Product misuse

Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

16. Indemnification

You agree to indemnify and hold harmless The Sensory Store, its owners, affiliates, employees, officers, and agents from any claims, damages, losses, liabilities, costs, or expenses arising from:

• Your use of the website;
• Violation of these Terms;
• Misuse of products; or
• Violation of any rights of another person or entity.

17. Privacy

Your use of the website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

18. Accessibility

The Sensory Store is committed to providing an accessible online experience for all users.

If you experience difficulty accessing any portion of our website, please contact us so we can provide assistance and improve accessibility.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state of Colorado, without regard to conflict of law principles.